Chapters Careers a beloved brand under Indigo Books & Music Inc., stands as a cornerstone of Canada’s retail and literary culture. Known for creating immersive in-store experiences and fostering a love of reading, Chapters is more than just a bookstore—it’s a vibrant community hub. In 2025, Chapters Jobs continue to attract individuals passionate about books, retail, and customer service. With job openings available in cities like Toronto, Calgary, Ottawa, Edmonton, Vancouver, and more, Chapters offers a wide variety of roles—from frontline retail positions to management and corporate support. Whether you’re a student looking for part-time work or a professional seeking long-term growth, employment at Chapters could be the ideal opportunity.
| Company | Chapters |
| Job Location: | Ottawa, Calgary, Edmonton, Canada |
| Employment Type: | Full-time / Part-time / Internships / Contract |
| Experience: | A Must Have |
| Education: | Holders of Equivalent Degrees/Diploma |
| Salary: | Talk About It in Your Interview |
| Benefits: | Good |
| Last Update: | August 5, 2025 |
Chapters Careers | Internships and Part Time Jobs
About Chapters
Founded in 1995, Chapters has grown into one of Canada’s most iconic bookstore brands, now part of the Indigo family. The company is built on values like curiosity, passion, creativity, and community, striving to inspire through books, lifestyle products, and cultural experiences. Over the years, Chapters has remained committed to innovation in retail, employee development, and delivering exceptional customer satisfaction.
Chapters jobs are not just about selling books—they’re about building connections, celebrating stories, and making a positive impact. The company places strong emphasis on teamwork, leadership development, inclusivity, and continuous learning, making it a great place to work in Canada’s retail landscape.
Responsibilities & Expectations
Employees at Chapters Careers are expected to contribute to a dynamic and engaging store environment. While responsibilities may vary by role, here are five core expectations across most positions:
- Deliver Exceptional Customer Service – Greet customers warmly, offer personalized recommendations, and create a welcoming shopping experience.
- Maintain Visual Merchandising Standards – Ensure books and merchandise are neatly displayed according to company guidelines.
- Support Sales Initiatives – Meet store sales goals through product knowledge, upselling, and active engagement with customers.
- Team Collaboration – Work closely with colleagues and store leaders to ensure smooth day-to-day operations.
- Inventory Management – Assist in restocking shelves, managing inventory accuracy, and participating in regular stock counts.
These responsibilities reflect the commitment expected from anyone hiring at Chapters in 2025.
Great Benefits & Perks
Working at Chapters Careers comes with a variety of competitive employee benefits designed to support your well-being and career development. Some of the key working perks at Chapters include:
- Comprehensive Health and Dental Insurance packages for eligible employees
- Generous Employee Discounts on books, lifestyle products, and gifts
- Flexible Schedules, ideal for students and part-time workers
- Paid Time Off, including vacation, holidays, and personal leave
- Professional Development Programs, training sessions, and advancement opportunities
- Supportive Work Environment that values creativity, inclusion, and work-life balance
These perks reflect the company’s dedication to recognizing and rewarding the hard work of its team.
Minimum Requirements & Skills
If you’re interested in joining the Chapters Jobs team, here are the common job qualifications at Chapters for most roles:
- Minimum age of 16 or 18 years depending on province and position
- Excellent communication and interpersonal skills
- Ability to stand for extended periods and lift moderate weight (for retail roles)
- Passion for books, storytelling, or retail customer service
- Team-oriented mindset with a proactive attitude
For certain positions, additional Chapters hiring requirements may include:
- Previous retail experience or leadership roles
- Basic computer skills and knowledge of POS systems
- Bilingualism (French/English), especially for locations in Quebec and Ottawa
Developing these skills for Chapters jobs can improve your chances of being hired and succeeding in your role.
How to Apply at Chapters Careers?
To apply for Chapters jobs, follow this simple process:
| Job Title | Job Location |
| Merchandise Planner | Toronto, Canada |
| Director Loyalty | Toronto, Canada |
| Data Engineer | Toronto, Canada |
| Creative Services Producer | Toronto, Canada |
| Customer Experience Representative | Toronto, Canada |
| Responsable des activités client, Expérience en magasin / Customer Op | Toronto, Canada |
| Product Operations Manager | Toronto, Canada |
| Seasonal Customer Experience Representative | Toronto, Canada |
| Customer Experience Leader | Toronto, Canada |
By following these steps, you can confidently submit your application at Chapters and join a passionate team of book lovers and retail professionals.
Available Hot Job Opportunities (New Update)
Here are some of the latest Chapters job vacancies in 2025 across key locations:
| Job Title | Job Location |
| Customer operation leader | Brossard, Canada |
| Customer Experience Representative | Barrie, Canada |
| Seasonal Customer Experience Representative | Brossard, Canada |
| Product Operations Leader | Charlottetown, Canada |
| Responsable des activités client | Laval, Canada |
| Product Operations Leader | Surrey, Canada |
| Creative Services Producer | Toronto, ON, Canada |
| Online Billing & Support Agent – 6 months Contract | Toronto, ON, Canada |
| Product Operations Manager | Toronto, ON, Canada |
These positions reflect a diverse range of opportunities for candidates seeking Chapters careers in 2025.
People Also Ask- FAQS
Q1: What are the most common roles available at Chapters?
A: Popular roles include Sales Associates, Customer Experience Representatives, Visual Merchandisers, and Team Leads.
Q2: Is previous experience required to work at Chapters?
A: Not always. Entry-level roles often require no prior experience, although customer service or retail knowledge is a plus.
Q3: What is the hiring process like at Chapters?
A: The process typically involves submitting an online application, followed by a phone or in-person interview, and sometimes a group interview for store positions.
Q4: Does Chapters offer seasonal jobs?
A: Yes, Chapters frequently hires seasonal staff during peak periods like back-to-school and the holiday season.
Q5: What is the work culture like at Chapters?
A: The culture is supportive, creative, and team-driven, with an emphasis on customer engagement and personal growth.